QUALITY AND FOOD SAFETY POLICY

At MORETH, we are committed to delivering high-quality products and ensuring food safety throughout our operations. Our integrated management system is based on ISO 9001 and FSSC 22000 standards, GMP (MS 1514), HACCP (MS 1480), Good Manufacturing Practice for Traditional Medicines and Health Supplements guideline (National Pharmaceutical Regulatory Agency), reflecting our dedication to meeting customer requirements, complying with applicable regulations, and continuously improving our processes.

We are committed to the following principles:

1. Customer Satisfaction: We understand that customer satisfaction is the foundation of our success. We strive to meet or exceed customer expectations by delivering products that consistently meet their requirements and providing excellent service.
2. Food Safety & Quality Management: We prioritize the safety and quality of our products and dedicated to maintaining and improving the effectiveness of our food safety & quality management system. We ensure that our processes are well-defined, documented, and consistently followed to achieve the highest level of quality and safety.
3. Food Safety & Quality Culture: We go beyond meeting the requirements of FSSC 22000 standards and relevant food safety legislation and regulations. Our commitment extends beyond mere adherence to a proactive food safety and quality culture. Embedded in our corporate identity, this culture empowers team members to identify and mitigate food safety and quality risks promptly while effectively implementing the food safety management systems.
4. Continuous Improvement: We believe in the pursuit of continuous improvement in all aspects of our operations. Through regular monitoring, measurement, and analysis, we identify areas for enhancement and take proactive actions to drive continual improvement.
5. Risk-Based Approach: We adopt a risk-based thinking approach to identify and address potential issues before they become problems. By assessing risks and opportunities, we implement appropriate controls and measures to mitigate risks, enhance performance, and seize opportunities for improvement.
6. Employee Engagement and Competence: Our employees are our most valuable asset. We provide a conducive working environment that promotes employee engagement, empowerment, and professional development. We ensure that our employees are competent, adequately trained, and aware of their responsibilities regarding quality and product/ food safety.
7. Compliance: We are committed to complying with all applicable laws, regulations, and standards related to quality and product/ food safety. We continuously monitor changes in regulatory requirements and update our processes to ensure ongoing compliance.
8. Communication: We prioritize open and transparent communication with all stakeholders internally and externally. We actively seek feedback and promptly address concerns. Through transparent communication, we build trust, confidence in our products and maintain strong stakeholder relationship.

This policy provides a framework for establishing and reviewing our quality and food safety objectives. We measure our performance against these objectives, review their effectiveness, and make necessary improvements to continually enhance customer satisfaction, product quality, and food safety.